Itil open books

I stumbled this evening on a interesting site: http://www.itlibrary.org/ For the real ITIL books you have to pay lots of money, but here you will find a free view on all itil processes. Another thing that catched my attention was the faq. I want to quote a little piece of this faq I find personally extremely important:

ITIL books emphasise that organisations that have succeeded in implementing ITIL have one important thing in common - a strong 'Executive Sponsor'. This means a senior manager - ideally on the Board of Directors, the Corporate Information Officer or some similarly important role - is passionate about ITIL being implemented. When conflicts arise (as they do), the Sponsor will champion the cause, making sure the ITIL project has the funding and the authority to succeed.

This is the most important thing for a successfull implementation i think.